Incompetent!! Don't use this business!!
She proceeded to berate me over the phone and said, "Well, you can't please everyone."
took my car to get its muffler and center exhaust pipe fixed. (I had verified the symptoms, and this did indeed seem to be the problem).
The final invoice I received has a line item at the bottom saying the original quote was $870, which was most certainly NOT the verbal quote I'd received. In light of the other reviews, I cannot say this boosts my confidence, which is a pity, as I'd prefer to be able to write glowing recommendations of local businesses. I'm afraid this is not so with The Muffler House, and if you have an alternative, do not choose a dishonest mechanic.
However, they gave us an initial quote of $300, my husband showed up to sign the contract and they had a new quote of over $400. The lady, Joanne, said that she "assumed" that we would have factored in the extra fees and that we should be thankful that they even took our business.
I was quoted a price of $625 to replace the muffler and center exhaust pipe, or a lower price just to fix the muffler. I agreed to fixing the pipe as well, as the nature of the problem seemed to indicate a need for replacement, something I had independently verified.
I explained that they are a business and that their initial estimate was inaccurate and wrong. We felt that they were being dishonest.
When I came to pick the car up, an invoice for $870 was waiting for me. I said that I'd been given a quote of $625, then waited for a reply. The lady behind the counter said she did not understand why there was a discrepancy, but would call the mechanic. She did so, then fixed the invoice for $630, which is what I paid.
My husband and I were in a dire situation when our van broke down. After unsuccessfully trying to rent a car from a reputable rental place, we found Rent-A-Wreck and they were able to take a credit card over the phone.
The car was fixed in a timely fashion and seems to have been fixed competently.
Rent A Wreck is a US Car Rental based in Lebanon, New Hampshire. Rent A Wreck is located at 237 Hanover St, Lebanon, NH 03766, USA.
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