Great dealership. Knowledgable, friendly staff. Easy to do business. No run-around, no games. Straight forward and honest!
Service manager at Lebanon NH is THE best! He had a 2016 XC-60 ready and waiting for our use while our car was getting re-call plus regular oil change done which was going to take more then a day. We were called at least twice with updates on the progress of the work which was completed on the day we were told.
Miller Volvo is efficient and curteous. My last visit was for putting on snow tires for winter. They also fixed a software problem, mainly that the voice control feature had never before been downloaded. (I got the car from another dealer when I lived in the south.) The software problem was not the fault of Miller Volvo. They always respond to my calls for help!
Live in VT and drove 200 miles to Miller's to get the best deal we found over two other dealers on a Volvo xc60. Verified three times with salesman what the deal was and he confirmed it. Drove off to get our new car. Got there only to find out that they forgot to calculate the numbers correctly (those darn computers). They made a $2,500.00 error. I tried to resolve the issue with a counter offer that was refused by the general manager.
We were part of what we believe was a "BAIT & SWITCH" scam. Wouldn't expect this from a high end dealership. I'd stay away from this dealership.
Bill Patten, our sales person was excellent. He guided us through the whole process with true professionalism and great detail answering and anticipating all of our questions. Miller is luck to have Bill on staff. It is our third Volvo since 1990 from Miller in Lebanon. We would not go anywhere else even though it is an hour and a half drive for us. Mike, the Manager of the Service Department, is exceptionally thorough and honest. He is a gem and the real reason we are such loyal customers.
After trying to contact the owner I received a call from the general manager who apologized and said he was "appalled by the way we were treated" and if we hadn't found a car yet he would accept my counter offer. Yes, the same guy who originally refused our counter offer and was so appalled by the way HE treated us.
Miller Volvo Of Lebanon is a US Car Dealer based in Lebanon, New Hampshire. Miller Volvo Of Lebanon is located at 175 Heater Rd, Lebanon, NH 03766, USA.
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