Subway would've been better actually I know it would've been
It's 430 on a weekday afternoon and it took almost 20 minutes to order because we all had ask Sarah at the checkout and order cash register position questions about six times to understand what the Hell we were going to get in our order. No customer service here. No verbal explanatory skills either
It's a nice place to stop by for a quick dinner, but I wish the portions were bigger. The food is great however, and the seating is great (there is a fire you can relax next to. Nice touch).
When received our to go order there was no cutlery – no napkins even available on the whole restaurant floor-
When I refill come drop behind the counter and onto the floor dropped while I was paying the bill no one picked it up and I just walked away. I give up on this place I've tried before and it's SOS
There were flies, the drink machine wasn't working properly, the service was bad, and the whole idea of a fast food place/restaurant didn't work for me. The food was good though and in the parking lot there was a bunch of pennies on the ground.
Bad experience. Ordered lunch for 7 people. Called ahead of time and was told minimum of $75 in order to get delivered. Called 1 hour later with the orders and was told that they could not deliver ("booked") and that they did not consider this catering anyway (total $93.00). Asked to pick up order at 11:30 am, no problem. Arrived at 11:20 am to pay. Waited until 11:45 am for the order, after being told it would just be a "few minutes". No utensils (salads were ordered), not enough napkins, 4 "side dishes" (chips, baguettes; not enough for 7 people) and sloppy presentation (sandwiches seemed hastily wrapped). As a result of the order not being ready on time, I arrived late for the lunch that I had organized for my team at work. The only part that was good was the food but after all of this, I lost my appetite and will never eat at Panera again (in West Lebanon or elsewhere).
Normally I never have anything bad to say about Panera. But I stopped at the Lebanon one today for a quick bite before heading another hour-and-a-half home and asked for the turkey cheddar and apple sandwich grilled. I'm not sure what happened but it was soggy and half the bread was missing on one side. I think it must have stuck to the grill. Just an fyi that the cook could have done a better job. Maybe I should have sent it back and gotten a new one but I was hungry. And next time I'll ask for it to be crispy not just slightly heated.
SOS & BS
Panera Bread is a US Bakery based in Lebanon, New Hampshire. Panera Bread is located at 267 N Plainfield Rd, West Lebanon, NH 03784, USA.
Please contact with Panera Bread using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Panera Bread opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Bakery in Lebanon